Return and Refund Policy for Aussie Fusion

Last updated: 20 September 2026

At Aussie Fusion, we are committed to delivering high-quality 3D-printed products and straightforward, honest service. This policy explains how returns and refunds work. It operates alongside your rights under the Australian Consumer Law (ACL) as enforced by the Australian Competition and Consumer Commission (ACCC). Nothing in this policy limits or excludes your rights under the ACL.

1. Return Window

You may request a return for a faulty, damaged or incorrectly supplied product within 30 days of receiving your order. Please contact us at sales@aussiefusion.com.au before sending anything back, so we can approve the return and provide instructions.

Your rights under the Australian Consumer Law are not limited to 30 days. If a product fails to be of acceptable quality after this period, please contact us and we will assess your claim under the ACL.

2. What We Accept Returns For

We accept returns for products that are:

• Faulty or defective;
• Damaged in transit;
• Not as described; or
• Incorrectly supplied, meaning we sent the wrong item.

Returned items must be unused, in their original condition, and accompanied by proof of purchase.

3. Change of Mind

We do not accept returns or offer refunds for change of mind, including if you no longer want an item or selected the wrong size, colour or option. Please choose carefully before placing your order. This does not affect your rights under the Australian Consumer Law, which does not require businesses to offer change-of-mind refunds.

4. Custom and Made-to-Order Products

Many of our products are custom-made to your individual specifications. Custom-printed products cannot be returned for change of mind. Please review your design, dimensions and specifications carefully before ordering.

Important: This does not affect your rights under Australian Consumer Law. If a custom-printed product is faulty, is not of acceptable quality, or does not match the specifications you provided and we confirmed, you remain entitled to a remedy under the ACL as set out in Section 8.

5. Exchanges

We do not offer exchanges. Where a product is faulty or not as described, we will repair, replace or refund it in line with Section 8.

6. How to Return an Item

• Email sales@aussiefusion.com.au within 30 days of delivery with your order number, a description of the problem, and clear photos or video of the fault.
• We will respond within 2 business days with our decision and return instructions.
• Once approved, return the item by mail to the address in Section 10, or bring it in to our Thirlmere shop during trading hours.
• Pack the item in its original packaging where possible so it is protected in transit.

7. Cost of Return and Restocking Fees

Aussie Fusion pays the cost of return shipping for any product that is faulty, damaged in transit, not as described, or incorrectly supplied. We will provide a return label or reimburse your postage.

We do not charge restocking fees.

8. Refunds, Replacements and Repairs

Once we receive and inspect the returned item, we will notify you of the outcome. Depending on the circumstances and your rights under the ACL, we will repair the item, replace it, or refund it.

Approved refunds are issued to your original payment method within 10 business days of us receiving the returned item.

Under the Australian Consumer Law, our products come with consumer guarantees that cannot be excluded, restricted or modified. You are entitled to expect that all products we sell are of acceptable quality, fit for their purpose, and match their description.

• Major failure: You may choose a full refund, a replacement, or to keep the product and seek compensation for the reduction in value. A failure is considered major if you would not have bought the product had you known about the problem, it is significantly different from what was described, it is substantially unfit for its purpose, or it is unsafe.
• Minor failure: We may repair, replace or refund the item within a reasonable timeframe.

You are also entitled to compensation for any other reasonably foreseeable loss or damage resulting from a failure to meet a consumer guarantee.

9. Lost, Damaged or Undelivered Orders

If your parcel is lost in transit or has not arrived within a reasonable time, please contact us. We will investigate with the carrier and arrange a replacement or refund.

If an incorrect delivery address is supplied and the parcel is returned to us, we will reship it once the reshipping cost is paid.

10. Where We Ship and Where to Return

We sell and ship within Australia only.

Returns address:

Aussie Fusion

Shop 2/13 Oaks St

Thirlmere NSW 2572

Australia

11. Contact Us

Email: sales@aussiefusion.com.au

Address: Shop 2/13 Oaks St, Thirlmere NSW 2572, Australia

If you are not satisfied with how we have handled your claim, you can seek further assistance from the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or your relevant state or territory consumer protection agency.